Theater and Ticket Policies
Always Check Your Tickets Carefully - Whether ordering in person, by phone, mail or online, please check the event, time and date. Call the Box Office 586.286.2222 as soon as possible if there is a discrepancy.
Cameras - The camera policy will vary from show to show. While Macomb Center does not permit any recording devices, some artists do. When an artist allows photography, it will be noted in the lobby. At no time, however, is flash photography permitted for the safety of the performers and comfort of other patrons. The use of tripods is strictly prohibited. When in doubt, call the Box Office at 586.286.2222 prior to the performance or ask the house manager at the event.
Cancellations - Programs, dates and performance times are subject to change.
Children - Unless designated as family programming, no children under four will be admitted. At ALL programs, all guests – regardless of age – must have a ticket.
Concessions - Snacks and beverages are available at most performances one hour before showtime and can be enjoyed in the lobby or taken into the theater.
Discounts - Senior citizen status is considered to be 55 years of age or older. Groups of 10 or more receive an additional discount for most performances. Call 586.286.2095 to find our more.
Donors are important to us. The benefits include priority seating, special invitations, ticket exchanges and increase by giving level. Call Lori Wingert at 586.286.2251 to find out more.
Electronic Recording Equipment - The use of video or sound recording devices are prohibited. This includes cell phones.
Emergencies - In an emergency, to reach someone at a performance, please call Macomb Department of Public Safety at 586.286.2123.
Gift Certificates - Gift Certificates in all amounts are available through the Box Office.
Late Seating - Patrons arriving late may be asked to wait in the lobby until they can be seated at an appropriate time in the performance. A television monitor of the performance is available on the main floor at the Aisle Two entrance.
Lost and Found - Lost and found items will be stored at the Operations Office until the first business day following the event. After that time, items will be at the Macomb Department of Public Safety at 586.286.2123.
Lost Tickets - Call the Box Office at 586.286.2222. Your purchase will be verified and duplicates will be issued.
Objectionable Persons - Macomb Center reserves the right to eject patrons who are disruptive or disorderly.
Personal Responsibility Statement – The Macomb Center prides itself on offering a diverse selection of arts entertainment. Not all productions may appeal to, or be appropriate for, every person or for all ages. Therefore, patrons are encouraged to familiarize themselves with the shows we offer in order to make informed decisions prior to purchasing tickets.
Restrooms - Restrooms are located in the main hallway and through the Art Gallery.
Smoking - Macomb Community College is a smoke-free campus.
Special Needs - Macomb Center strives to meet special needs of patrons, including wheelchair and visually impaired seating, large print programs, sign language, barrier free parking and assisted listening devices. For more information about accessibility, contact 586.286.2222 at least two weeks prior to the event.
Telephones - A courtesy phone for local call only is located in the alcove next to the Box Office.
Theater Opening - It is our policy to open the House a half hour before curtain time. Late rehearsals, sound/light checks or other problems may delay opening.
Ticket Policy - NO REFUNDS/LIMITED EXCHANGES
Ticket Processing Fees – A handling fee of $4.00 per order is charged when purchased through the Macomb Center Box Office in person or via the phone, online, fax, mail or drop box.
Will Call - Tickets will be held at the Macomb Center Box Office until show time. Please have valid ID available.