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Secure My Booking

You're in safe hands! You will have the option to add refund protection in the event that you're unable to attend the show. 

What's covered?

  • Accident/illness to the ticket holder including COVID.
  • Travel delays
  • Adverse weather (severe weather warnings).
  • Burglary, flood or fire at your home.
  • Death of ticket holder or immediate family member.

What's not covered?

  • Refunds for events canceled by the theatre.
  • Refund of the protection itself.
  • Non-appearance of any cast member in a show.

How to purchase coverage?

Once you have selected your seats, you will be prompted with the option to add "Supplementary Events—Consider purchasing ticket protection for your event." Secure My Booking must be purchased separately for each event. 

  • The cost for Secure My Booking is $3 per ticket by event.

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The leaders in arts and entertainment ticket protection. 

Need to apply for a refund? Refund applications should be submitted online within sixty (60) days of the incident. You may be asked to provide reasonable evidence when making a refund application. Head to to apply for a refund. 

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